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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK GARUDA INDONESIA

14 Juni 2020 18:28:46 / / Hits : 581 / Posted by Administrator

INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK GARUDA INDONESIA

INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Last updated on June 13, 2020, 11.00 AM (Jakarta time UTC +7)
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Thank you very much for your continued and loyal support of Garuda Indonesia. Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew and other employees.

Passenger & Document Requirements  

Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:

  • Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 7 of 2020 concerning Criteria and Requirement of People Movement in the New Normal Adjustment Period towards Productive & COVID-19 Safe Society
  • Ministry of Health letter SE No. HK.03.01/MENKES/338/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and PSBB Regions

Categories of people that are allowed to travel are as follows:

  1. International Flight
  2. Outbound Indonesia: requirements should refer to each destination country’s measure which is provided on the IATA Travel Center here
  3. Inbound Indonesia: Exemption policy of foreigners that are allowed to enter Indonesian territory refers to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020, click the button Travel Restrictions to Indonesia below for detailed information.
    While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement. 
  4. Domestic Flight
    Every person is eligible to travel as long as fulfilling the required documents

People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:



Route



Destination

Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result*

Health Certificate with a negative PCR/Swab Test result*



Additional Requirements



International

Jakarta / Surabaya

 

For international flight passengers to Indonesia who cannot provide negative PCR/Swab test result, will be allowed to fly and enter Indonesia, however, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority upon arrival in Indonesia

Denpasar

 

Required to fill Bali Health Alert Form that can be accessed here.



International with Transit

International to domestic destination EXCEPT Denpasar, BalikpapanTimikaJayapura

 

Final destination Denpasar, Balikpapan, Timika & Jayapura follows the domestic requirement for each city

Domestic to international

 

Additional document requirement of the destination country refers to IATA Travel Center here





Domestic &
Domestic with transit

Jakarta

 

Enclose a DKI Jakarta Entry/Exit Permit (Surat Izin Keluar Masuk (SIKM) DKI Jakarta)) which information can be found here

Denpasar 

 

Enclose a Bali Health Alert Form (Formulir Kewaspadaan Kesehatan Provinsi Bali) which can be found here

Balikpapan

 

• ID issued outside Kalimantan Timur: negative result from a PCR/Swab test is mandatory
 ID issued in Kalimantan Timur: non-reactive/negative Rapid/PCR/Swab test is acceptable

Timika

 

Enclose a statement letter to fulfill official duties from regional Gugus Tugas

Jayapura

 

• ID issued outside Papua: the negative PCR/Swab test result must be issued by RS Cipto Mangunkusumo / RSPAD Gatot Subroto
• ID issued in Papua: the non-reactive/negative Rapid/PCR/Swab test from a health facility

Final destination EXCEPT Jakarta, Denpasar, Balikpapan, Timika, Jayapura

 

 

*Health Certificate Validity Period
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:
 Health Certificate with a non-reactive result from a Rapid test valid maximum 3 days from the health facility issuance
 Health Certificate with a negative result from a PCR/Swab test valid maximum 7 days from the health facility issuance

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

Install PeduliLindungi App
Every passenger is required to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on the following links:

Wear Masks Onboard & in Airport Area
Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card
For those of you entering Indonesia and or flying domestic flights within Indonesia are required to fill a Health Alert Card from the Indonesian Ministry of Health. For more convenience & to avoid queueing, we suggest using E-HAC (Electronic Health Alert Card) app for Android smartphone users that can be downloaded here before your journey.
If you don’t have the E-HAC app, Health Alert Card will be given in departure airport or onboard before landing.

 

 https://www.garuda-indonesia.com/id/en/news-and-events/kebijakan-operasional-terkait-covid19

Tags : information about operational policy due to the impact covid19 outbreak, new normal garuda



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